It is our opinion that boutique and independent hotels are in a better position to address the new demands of post-COVID-19’s digitally developed, safety-conscious customers than larger hospitality groups. New expectations for contactless hospitality solutions as described in our last blog post (The Hotel Front Desk is Dead) have created an opportunity to rethink the traditional hotel staffing model in a more low touch, high tech world.
In response, KHS by Kasita has created a new software solution that effectively eliminates the on-site front-desk overhead while maintaining the same level of personal service throughout the customer’s on-property experience. Guests continue to have their needs addressed in real-time, at a safe distance, without depleting finite resources.
The benefits of contactless hospitality has been ahead of the curve during this crisis and is here to stay.
Boutique Hotel News reports, “This switch to complete remote check-in and keyless entry has been largely made possible by more modern credit card payments, open APIs from more sophisticated modern property management systems, suitable locks and near-universal usage of smartphones by guests.” Now is the time to revisit and redefine staffing models with proven hotel technology like digital front desk replacement, so that they are safer and more cost-efficient as occupancy levels rise.
Boutique hotels have the advantage of being able to pivot toward this new strategy quickest and by working with a proven partner like KHS by Kasita, they’ll be poised for success coming out of the gate. To learn more contact KHS@kasita.com.