As independent hotel owners and operators, we can name plenty of things in our business that COVID-19 has negatively impacted - not limited to increased cleaning costs, reduced occupancies and subsequent falling revenues.
On the other hand, there’s a silver lining that we cannot overlook or undervalue. We can reevaluate, upgrade and pivot to more efficient business operations in the same amount of time it takes some of the larger brands to just update their arduous SOPs.
The first order of business? Reimagining the front desk and overall check-in/check-out process.
Sure, guests were accustomed to queuing in busy lobbies for check-in but it seemed the longer the wait, the more guest satisfaction scores took a hit. Now, imagine creating a positive experience with added floor decals measuring 6-ft distances and mask-covered agents interacting behind plexiglass walls. A futile effort! Our hospitality technology solution of a digital front desk with contactless check in will leave your guests not missing any of the old, painful experiences they had before.
While the pandemic is the change agent that’s marked your overdue digital transformation from optional to non-negotiable – new SaaS products, like KHS by Kasita - mean the process doesn’t have to be painful. In fact, you can evolve your front desk with a best-in-class hospitality software stack that allows for proven contactless hospitality and maximum guest engagement.
Conveniently and safely communicate with guests prior to arrival, pre- and post- stay via phone call or SMS, and provide virtual check-in and check-out, access control and more. It is a digital front desk solution that’s as easy to use as it is to go live – in as little as 30 days!
Want to learn more? Contact us at KHS@Kasita.com.